FAQs

You can cancel delivery of phone books to your residential address today here.

The year you Opt Out of will depend on the timing of your Opt Out. We cut off Opt Out two months before book delivery. If you had placed your Opt Out request AFTER the cut off date, your Opt Out will not be effective this year.

Please see here for the cut off dates. If you have missed it, your Opt Out will be in place for the next book edition.

If you placed your Opt Out before the deadline and still received a book, please contact us with the reason 'I opted out but still received a book.' and we will look into it.

Tell us either through the contact us page, email us at customercare@yellow.co.nz or call 0800 803 803 (Monday to Friday, 8:30PM - 5PM) to speak to one of the team. 

Absolutely not – thousands of Kiwis use White Pages and Yellow Pages each day to find the person or business they’re looking for. Plus, we’ve digital offering through our digital directories (yellow.co.nz, whitepages.co.nz, finda.co.nz) and our Yellow e-Book.

It won’t. The books are still going to the people who use them.

We did not believe there would be a significant change to circulation. Our research in 2014 suggested Opt Out rates would be between 1-5% nationwide with some variation between metro regions and provincial areas. Currently, the nationwide Opt Out rate (as of November 2018) is 5.92% of the entire circulation.

Definitely. Opt Out just means people who don’t use the books can choose not to receive them. They’ll still be able to find you at yellow.co.nz or the Yellow e-Book. 

Given the reducing number of people using the Yellow book to look up Residential information, and given that most people searching in the Yellow book are looking up business information, it made sense to extend Auckland’s successful Opt-In trial to the rest of the country on a permanent basis. All residential listing information is still accessible online via www.whitepages.co.nz, by phone via our 018 directory service, or you can order your own White Pages Residential book for your region on this website.

Absolutely not – thousands of Kiwis use White Pages and Yellow Pages each day to find the person or business they’re looking for. In fact, Yellow Print enjoys an average 10 million lookups per month*. Our job at Yellow is to help every business thrive, and to do this we’re making some great new changes to reinvigorate print such as a fresh new design to the book cover, increasing White Pages standard font size by 10%, and moving Residential listings into a separate White Pages book. All of which will make it easier for consumers to search, find and connect with local businesses. *Source: Nielsen CMI YE Q3 2018

We believe these changes will help hold up print usage and create another reason for people to pick up the book again. The Yellow book containing Yellow Pages and White Pages business listings will still be delivered to households and businesses across the region (with the exception of a small % that have opted-out). Consumers using the Yellow book to look up business information will continue to do so, and increasing the standard listing font size in the White Pages will make the books even easier to use.

For each region, the main Yellow book delivery period will double as an opportunity to obtain orders for the White Pages Residential book. Because we do not know how many people will want to order a book in the first year, and to minimise wastage, we’ll take pre-orders through the main book delivery period. The expected delivery date for each region's White Pages Residential book is indicated on the order screen and we anticipate fulfilling all orders placed approx. 6 - 8 weeks after the main book delivery. In second and subsequent years, the White Pages Residential book will be delivered to those people that have opted in to receive it at the same time as the Yellow book.

If you tick the box to ‘Opt In’ for delivery of this book then you’ll continue to receive it at your current address until you tell us otherwise. But if you shift house, you’ll need to contact us to make sure the book is delivered to your new address.

Yes – you can let us know via the Contact Us page, email us at customercare@yellow.co.nz, or call 0800 803 803 (Monday to Friday, 8:30PM - 5PM) to speak to our Book Order Team. It’s important that you give us the address, so that we can update our records accurately. 

Yellow is committed to providing New Zealanders with directories free of charge for the region they are located in. We do however have limited stock. So, you can order the number of books you need as long as it’s within reason. We reserve the right to check & confirm order quantities prior to dispatch.

No. The email permission is only for contacting you about your book order should we need to.

Please allow a minimum of 10 business days for books in stock to be delivered. Larger orders may take up to 4 weeks. Other than certain White Pages Residential books, back orders are not held so you’ll need to make a note of delivery start dates for any Out of Stock books or books yet to be printed, should you wish to order one.

If your order is for replacement books (damaged/missed delivery books) & within the first few weeks after the general door to door delivery in your region, your order will be delivered to your physical premises by one of our distributors.
If your order is made some time after general delivery or for books from another region, your order will be couriered to you. No signature is required.

No, we do not deliver books outside New Zealand. We do have the Regional Yellow Pages section in e-Book form.

For NZ orders, please first allow up to 7-10 business days for your book to arrive before contacting us.

You can let us know via the Contact Us page, email us at 018.admin@yellow.co.nz, or call 0800 803 803 (Monday to Friday, 8:30PM - 5PM) to speak to our Customer Care Team.

Go to the Contact Us page & fill in the enquiry form, selecting the General Distribution Query. Please include your previous address in the message.

Click here to view Terms & Conditions.

Our distributors have a specified timeframe to deliver books per region. Large regions like Auckland can take up to 4 weeks. Your book/s may not have been delivered yet as they are still on their way to you. Alternatively our distributors may have accidentally missed your address.

We may also have an Opt Out request on record against your address. To find out, please choose the 'I want to check my address' option on the Opt Out page here.

Click here to see a list of all books & their delivery start date (for annual distribution). Please note that door to door delivery can take several weeks to complete (Auckland can take up to 4 weeks).

Go to the Contact Us page, select the enquiry reason “service complaint” & then enter the information you wish to share below. Or you can call us 0800 803 803.

Pop them in your recycling & they will be picked up with your usual collection.

Unfortunately there is no physical location to pick up books from should you need them. Post Shops no longer stock our books. Books are only held in stock for 4 months after initial delivery period, so you'll need to come back to the site to order the books you require as they become available.

Yes there is. Business properties can receive up to five copies of each book available free to them in their region. If you still require more books please go to Contact Us and submit a “general distribution enquiry” stating how many books you want, your industry & your contact details. We will be in touch once the general delivery in your areas is complete (between 14 & 20 days). If there is stock left over we can then deliver it to you.